Hotline : 555-7575

Frequently Asked Question | NLEX

  • Easytrip

  • 1. Who is Easytrip?

    Easytrip Services Corporation is half owned by EGIS Group, a leading transport and civil engineering company with major strengths in high-speed railway lines, motorways, port terminals, etc. The company is also partly owned by the Metro Pacific Investments Corporation, a conglomerate owned and managed by Manny V. Pangilinan.

    Easytrip is the exclusive tag issuer for Class 1, 2, and 3 vehicles at the North Luzon Expressway (NLEX) that can be used in toll road operators, road merchants (i.e. gasoline stations, parking, etc.) and secure access facilities for villages and condominiums.

  • How it works

  • 3. How does it work?

    With the Easytrip electronic tag, motorists can have cash less and queue-less transaction as they pass through Easytrip dedicated lanes or mixed lanes at all NLEX toll plazas. Each Easytrip lane has a unique sensor that reads the tag, automatically lifting the toll barrier, making the NLEX experience hassle-free for the motorist.


    The tag should be fixed to the windshield in order to communicate with the toll system as soon as you drive into a toll lane. The tag beeps, signaling a successful transaction and continue your trip.

  • 4. Help me understand how the Toll Fare Indicator (TFI) works.

    Different lights inform the motorists regarding their account balance:


    Mixed Lane


    Green Light


    Transaction authorized and account balance higher than the minimum balance therefore the toll barrier
    will open.


    Red Light


    Transaction is denied and the toll barrier will
    NOT open, meaning the tag has insufficient fund for the transaction (you need to reload ASAP) or
    the tag was reported lost/stolen (the tag should
    be surrendered to Easytrip ASAP).


    Easytrip Dedicated Lanes


    Red Light


    Barrier will not lift. Your account has no balance or the
    tag might be defective. Please reload immediately or report to Easytrip immediately.

    Orange Light


    Transaction will be allowed but reload your account immediately.
    Account balance is below the threshold.


    Green Light


    Transaction authorized and account balance higher than the threshold therefore the toll barrier will
    open.



  • 5. What are the advantages of using the tag?

    The main differences are:

    ➣You can use the fast electronic lanes: no need for cash, payment fully automatic, no more waiting, save your time.

    ➣ No more long queues at the toll lanes during rush hours. You will not waste time in looking for cash, wait for the transit ticket and cashier to return your change. By using Easytrip tag, everything is fully automatic and easy.

    ➣ Easytrip tag users can monitor all of their transactions through Easytrip Web site (www.easytrip.ph) and android app.

  • Subscription

  • 6. Where can I subscribe for an Easytrip Account?

    Just visit any Easytrip Point-of-Sale (POS) locations or any NLEX Customer Service Centers along NLEX:


      NORTHBOUND

    1. Shell Balintawak, EDSA-Balintawak

    2. Balintawak CSC

    3. NLEX (TMC) Valenzuela Customer Service Center

    4. Petron Marilao

    5. Shell Select Balagtas

    6. Petron Plaridel (Balagtas Bypass road)

    7. NLEX (TMC) San Fernando Customer Service Center

    8. Easytrip Booth, Dau


    9. SOUTHBOUND

    10. Shell Select Mexico, Pampanga

    11. Shell of Asia (CERA) Guiguinto, Bulacan

    12. NLEX (TMC) Tabang Customer Service Center

    13. Petron Balagtas, Bulacan

    14. NLEX (TMC) Bocaue Customer Service Center

    15. Easytrip Booth Marilao Toll


    16. Others

    17. Easytrip Head Office

      Unit 701 City State Centre, Brgy. Kapitolyo

      Shaw Boulevard, Pasig City

      Tel: (02) 555.7588


    18. Easytrip Las Pinas

      Caltex Pamplona 3, Alabang Zapote Road

      Las Pinas City

      Tel: (02) 893.0184

  • 7. How much is the Subscription cost?

    Easytrip Tag subscription for Class 1, 2 and 3 is Php1,700.00 plus initial load:

    Class 1: Php 300.00

    Class 2 & 3: Php 500.00

  • 8. My company wants to subscribe to Easytrip, how can I proceed?

    For prepaid and postpaid subscriptions, please call (02) 555.7588.

    *Postpaid account subscription requires a minimum order of ten (10) Easytrip tags.

  • 9. How do I install the Easytrip tag?

    Step 1: Clean the upper portion of the vehicle's windshield.

    Step 2: Remove the adhesive strip cover from the tag support/clip and attach to the cleaned area.

    Step 3: Insert the tag into the tag support/clip.

  • 10. Is there a warranty?

    Warranty period is two years from the date of subscription.

  • Reload

  • 11. Where can I reload?

    You can reload your Easytrip Account through the following:


    LOAD CREDIT PER STATION

    Payment Option

    Load Availability

    NLEX Toll Plaza (Mixed lanes ,Lane Top-up)

    After one (1) hour

    Easytrip Mobile POS.
    For the list of Easytrip Reloading stations along NLEX, please click here

    After one (1) hour

    NLEX Customer Service Centers

    After one (1) hour

    Easytrip Head Office : Unit 701 City State Centre Brgy. Kapitolyo Shaw Blvd., Pasig City

    After one (1) hour

    Petron Gasoline Stations

    After one (1) hour

    Shell Gasoline Stations

    After one (1) hour

    SM Business Centers

    After one (1) hour

    Touchpay/ MEPS

    After one (1) hour

    Smart Money

    After one (1) hour

    Bancnet

    After 24 hours

    LBC (excluding branches inside SM Malls)

    After 24 hours

    Credit Card Payments (Visa, MasterCard, AMEX and JCB)

    1 hour after receipt of transaction approval

    Over-the-counter/ Direct Deposit
    Account Name: Easytrip Services Corp.
    Account Numbers:
    - Metrobank 066-3-71810785-8
    - BDO 0661124223
    - UCPB 00196-1132210

    After 24 hours

    Robinsons Business Centers

    Bayad Center (excluding branches inside SM Malls)
    For the list of Bayad Center outlets,
    please click here


    After 24 hours

    Note:

    For direct deposits, please fax the validated deposit slip at (02) 635-7752 or 555-7575 (option 3) then call 555-7575 (option 4) for fax confirmation. Or email at support@easytrip.ph. Indicate your Easytrip account name and account number. Service fee apply for some reloading options.

  • Balance

  • 12. How can I check my current balance or view my statement of account?

    1. Register your account online and view your statement of account.


                          1.1 How do I register online?

                          1.2 How can I view my statement of account online?

    2. Download the Easytrip Android App from our website.


                          1.1 Login to your CAMS account.

                          1.2 At your homepage, Click Download Balance Check App Link.


    3. Call our Easytrip hotline (02) 555.7575 press 2 (from 8:30am to 6:30pm from Mondays to Fridays and Saturdays and Holidays from 8:30am to 4:30pm)

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