RFID Replacement FAQs

Getting a replacement RFID is now easier!

1. Set an appointment for your visit to any Easytrip RFID station through bit.ly/RFIDReplacement
2. Drive to the station with the vehicle for RFID subscription. Show the QR code and other requirements to our Product Experts for verification.
3. Wait for the Easytrip RFID sticker to be installed in your car.

That's it! Your new Easytrip RFID is expressway-ready!

The RFID Replacement program is only for Easytrip subscribers with unreadable, damaged or old stickers from 2021 or earlier. It is not mandatory for all subscribers. To verify the status of your RFID, please visit the Replacement Checker in the Easytrip website (www.easytrip.ph), call our hotline 1-35000 or email us at [email protected].

As part of our continuing efforts to improve customer experience during their travels, we've launched the RFID Replacement Program specifically for Easytrip subscribers with unreadable, damaged or old stickers from 2021 or earlier. Under this program, these subscribers will be provided with our new and improved stickers for free.

These are some of the signs that your RFID is due for replacement:
• You always tap your card to pass through the toll plaza.
• Your RFID is torn or damaged.
• You got your RFID in 2021 or earlier.
• Your RFID is often unread in toll plazas.
• You received a text message or email about the RFID Replacement Program.

To verify the status of your RFID, please visit the Replacement Checker in the Easytrip website (www.easytrip.ph), call our hotline 1-35000 or email us at [email protected].

Simply bring your car that needs RFID replacement, your old Easytrip card, OR CR. Negative balance must also be settled to be eligible for FREE RFID replacement.

Authorized representatives of the RFID owner must bring the car, old card, signed authorization letter and valid ID of the account holder.

RFID replacement is available in any Easytrip RFID station or customer service center. Find us on Google Maps or via our Station Finder. For your convenience, you may also book an appointment through our online appointment and registration platform.

The replacement RFID sticker is free. If you opt for a new RFID account, we can transfer your load balance to the new one so you can use it immediately.

Our Product Experts will help you determine if you need a new set of account number for your replacement sticker and card.

If you prefer to keep your account number, you may select this option when you book an appointment in our One-Stop Shop stations.

To book a reservation, visit through our online appointment and registration platform.

Important Note: Owners of second-hand cars with RFIDs are required to have a new set of account number of your replacement sticker and card.

To continue enjoying the convenience of our Auto-Debit Arrangement (ADA), please enroll your new Easytrip account number to our ADA program through your myeasytrip web account and activate your ADA to automatically replenish your RFID load. Visit this link for instructions.

The enrollment of the old account number in ADA will automatically be cancelled.

Yes, your monthly Statement of Account (e-SOA) will automatically be sent to your registered and valid email address. Ensure that the information provided to our Product Expert is accurate. You may also update your contact information through our hotline 1-35000 or email us at [email protected].

The balance of your old account will be transferred to the new account once the replacement RFID has been set up successfully. You will receive a confirmation email about it.

Note: Balance transfer requests via our installation sites in toll plazas will be completed within 24 hours.

No, you do not have to register a new account. However, you need to link your new RFID. Just select Add RFID, enter your details and tap Submit.

The MPT DriveHub app only shows account information for active accounts. You can view the passages and transactions of your old Easytrip account number using your account information via myeasytrip web.

For assistance, you may call our hotline at 1-35000 or email us at [email protected].

You can still have your RFID replaced. Visit any of our stations and customer service centers. Please prepare and submit these requirements to proceed with the transaction:
-Current Easytrip card
-1 valid ID of the original owner
-Authorization letter signed by the original owner or Deed of Sale
-OR CR
-Valid email address

In the event that the requirements are not available, the RFID replacement transaction will still push through but the balance of the old account cannot be transferred to the new one. The initial load in the new RFID card must also be paid.

Subscribers whose RFIDs are due for replacement will receive notification from Easytrip through text or email about the schedule and the next steps. RFIDs not replaced after your deadline will automatically be deactivated. For your convenience, please book an appointment for your visit through our online appointment and registration platform.

Subscribers whose RFIDs are due for replacement will receive notification from Easytrip through text or email about the deadline and steps that need to be taken.

To verify which of your vehicles need replacement, please call our hotline 1-35000 or email us at [email protected].

Easytrip subscribers using defective, damaged or unreadable Autosweep stickers have 2 otions:
Option 1: Get a new Easytrip RFID and register it to Autosweep.
Option 2: Get replacement RFID from Autosweep and register it to Easytrip.

For your convenience, we highly encourage you to set an appointment before going to our Easytrip stations to secure your timeslot and save time from waiting. Easily book a schedule here bit.ly/RFIDReplacement.

Take the faster route, book your RFID Replacement appointment today!

1. Visit bit.ly/RFIDReplacement.
2. Choose your preferred Easytrip station or caravan location.
3. Input the required details.
4. Verify your email address by confirming the code sent to your email address.
5. Click Submit.

Save the QR code. You will need to present it to our Product Expert along with other requirements. You will receive a confirmation email for your appointment and what you need to prepare for your visit.

The deadline is indicated in the advisory for replacement sent to the subscriber's registered mobile number. If you did not receive a text message, we recommend updating the contact information for your account. The deadline of registration will be indicated in the text message.

However, you can already get your replacement RFID installed even before receiving the message. Book an appointment via bit.ly/RFIDReplacement